Shipping policy

Shipping Policy

Order Processing

Orders typically ship within 1–2 weeks unless otherwise specified.

Due to the size and nature of our products, we do not offer expedited shipping. Please plan your build timeline accordingly.

You will receive a tracking number via email once your order has shipped.

Shipping Methods

  • We ship via UPS, FedEx, USPS, and freight carriers
  • Small items ship via standard parcel
  • Large items (roof racks, bed systems, etc.) ship via freight

Free Shipping

We offer free shipping on most orders within the continental United States.

Additional fees may apply for:

  • Remote or hard-to-access locations
  • Freight deliveries requiring special services

Tracking & Delivery

  • You are responsible for monitoring tracking updates
  • Delivery dates are estimates and not guaranteed
  • You must be available to receive shipments when required

If tracking has not updated or you did not receive a tracking number, contact us at support@whitetopadventures.com.

Freight Deliveries (Large Items)

  • Delivery is typically curbside only
  • The carrier may contact you to schedule delivery
  • You must be present to receive the shipment

Important:

  • Inspect all items at delivery
  • Note any damage before signing
  • Failure to do so may limit claims

Lost or Stolen Packages (After Delivery)

Delivery Confirmation

A shipment is considered delivered when marked delivered by the carrier, including when a signature is obtained.

Responsibility After Delivery

Once delivered:

  • Ownership transfers to the customer
  • Applies to signed packages or those left at the address

White Top Adventures is not responsible for lost, stolen, or missing packages after confirmed delivery.

Signature Deliveries

  • Any signature at the address is valid proof of delivery
  • Claims after signature will not qualify for refunds or replacements

Incorrect Delivery / Carrier Error

  • Delivered to the wrong address
  • Incorrect address entered by our team
  • Carrier confirms misdelivery or loss before delivery

In these cases, we will work with the carrier and provide a resolution.

Customer Responsibility

  • Provide a secure and accurate delivery address
  • Monitor tracking
  • Be available for delivery
  • Ensure packages are not left unattended

Claims Assistance

We will assist with carrier claims and provide delivery documentation, but are not liable after delivery.

Freight & High-Value Orders

  • Once signed, shipment is considered delivered and complete
  • Post-delivery loss or damage is customer responsibility

Optional Protection

  • Ship to a secure location
  • Request signature delivery
  • Purchase shipping insurance

Relationship to Return Policy

  • Delivered orders are considered fulfilled and accepted
  • “Not received” claims after delivery do not qualify for refunds
  • Return policy still applies:
    • 30-day return window
    • Customer pays return shipping
    • 15% restocking fee
    • Freight return fees may apply

Return Address & Authorization Required

Do NOT send returns without approval.

All returns must be approved in advance. Unauthorized returns may be refused or subject to additional fees.

To initiate a return, contact: support@whitetopadventures.com

Return Address:
White Top Adventures
14831 Franklin Ave, Tustin, CA 92780, USA

  • Customer is responsible for return shipping
  • Items must be in original packaging
  • Freight returns require coordination

Questions

For any shipping or return questions, contact: support@whitetopadventures.com